Privacy Policy

# Privacy Policy & Terms of Service

Last updated: February 2, 2026

Welcome to Prestige Auto Detailing. These Privacy Policy and Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please discontinue use of the website.

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## Company Information

* Business Name: Prestige Auto Detailing

* Owner: Ramsy Castillejos

* Service Area: Antioch, California and surrounding areas

* Website: [https://www.prestigeautodetailing.com](https://www.prestigeautodetailing.com)

* Contact Email: [ramsy@prestigeautodetailing.pro](mailto:ramsy@prestigeautodetailing.pro)

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## Privacy Policy

### SMS & Messaging Compliance (TCPA / A2P 10DLC)

By providing your phone number to Prestige Auto Detailing, you consent to receive SMS and/or MMS messages related to our services. These messages may include, but are not limited to:

* Appointment confirmations and reminders

* Service updates and follow-ups

* Estimates, invoices, and payment-related notifications

* Review requests

* Promotional or marketing messages (only if you have opted in)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you opt back in. For assistance, reply HELP or contact us directly using the information provided below.

We do not engage in spam or share your phone number with third parties for their marketing purposes.

Consent to receive SMS messages is not a condition of purchase.

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### Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

* Name

* Phone number

* Email address

* Vehicle information

* Service address

* Any information submitted through contact forms, booking forms, SMS, or email communication

We may also automatically collect non-personal information such as browser type, device information, IP address, and pages visited for analytics and website performance purposes.

### How We Use Your Information

We use collected information to:

* Provide and manage our auto detailing services

* Schedule appointments and communicate with you

* Send service updates, confirmations, and promotional messages (only if opted in)

* Improve our website, services, and customer experience

* Comply with legal obligations

### Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. Cookies are small text files stored on your device. Some cookies are required for basic website functionality, while others help us understand usage patterns or assist with marketing.

You may disable cookies through your browser settings, though doing so may affect website functionality.

### Sharing of Information

We do not sell, rent, or share your personal information, including phone numbers, with third parties for their own marketing purposes.

We may share limited information with trusted service providers strictly for business operations such as:

* Website hosting

* Analytics

* Payment processing

* SMS and communication platforms used to deliver messages on our behalf

All service providers are required to keep your information confidential and use it only to perform services for Prestige Auto Detailing.

We do not sell or rent your personal information. We may share information with trusted third-party service providers only as necessary to operate our business (e.g., website hosting, analytics, payment processing), and only under confidentiality obligations.

### Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Prestige Auto Detailing sends text message updates and responses to automotive customers about pricing and products offered at https://prestigeautodetailing.pro.

Mobile phone, email and other contact information is used only for the purposes customers consent to when sharing it with Prestige Auto Detailing.

### Your Rights

You may request access, correction, or deletion of your personal data by contacting us at the email listed above.

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## Terms of Service

### SMS Terms of Service

By opting in to receive SMS messages from Prestige Auto Detailing, you agree to the following SMS Terms:

* Messages may be sent using an automatic dialing system.

* Message frequency varies based on your interaction and services requested.

* Message and data rates may apply.

Reply *STOP** to unsubscribe at any time.

Reply *HELP** for assistance.

If you change or deactivate your phone number, you agree to notify us to prevent messages from being sent to the wrong recipient.

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### Use of Website

By using this website, you agree to use it lawfully and not for any prohibited purpose, including but not limited to violating laws, transmitting harmful content, or attempting unauthorized access.

### Intellectual Property

Unless otherwise stated, Prestige Auto Detailing owns all intellectual property rights to the content on this website, including text, images, logos, and design. All rights are reserved.

You may not:

* Copy or republish website material

* Sell, rent, or sublicense website material

* Reproduce or duplicate content for commercial use

* Redistribute content without written permission

### User Comments and Submissions

Certain areas of the website may allow users to post comments or reviews. Comments reflect the views of the individual user and not Prestige Auto Detailing.

By posting content, you warrant that:

* You own or have permission to post the content

* The content does not violate intellectual property rights

* The content is not defamatory, offensive, unlawful, or invasive of privacy

We reserve the right to remove any content deemed inappropriate or in violation of these terms.

You grant Prestige Auto Detailing a non-exclusive, royalty-free license to use, reproduce, and display submitted content.

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## Hyperlinking Policy

The following organizations may link to our website without prior approval:

* Government agencies

* Search engines

* News organizations

* Online directories

Other organizations may request approval by emailing us with relevant details. Approved links must not be misleading, imply endorsement, or present false affiliation.

Use of our logo or branding without written permission is prohibited.

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## Content Liability

We are not responsible for content appearing on third-party websites that link to us. You agree to defend and hold us harmless against claims arising from your website content.

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## Reservation of Rights

We reserve the right to request removal of any link to our website and to modify these terms at any time. Continued use of the website constitutes acceptance of any updates.

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## Disclaimer

The information on this website is provided on an “as is” basis. While we strive for accuracy, we do not guarantee completeness or timeliness.

To the fullest extent permitted by law, Prestige Auto Detailing disclaims all warranties and shall not be liable for any loss or damage arising from the use of this website or services, except where liability cannot be excluded under applicable law.

Nothing in this disclaimer limits liability for:

* Death or personal injury caused by negligence

* Fraud or fraudulent misrepresentation

* Any liability that cannot be excluded under law

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## Contact Us

If you have any questions about this Privacy Policy, Terms of Service, or SMS communications, please contact:

Prestige Auto Detailing

Owner: Ramsy Castillejos

Email: [ramsy@prestigeautodetailing.pro](mailto:ramsy@prestigeautodetailing.pro)

Phone: (925) 528-0068

If you have any questions about this Privacy Policy or Terms of Service, please contact:

Prestige Auto Detailing

Email: [ramsy@prestigeautodetailing.pro](mailto:ramsy@prestigeautodetailing.pro)

Terms & Conditions

FAQs

Are prices fixed?

Prices may change without notice to reflect service updates.

How is my data used?

We use your contact info only to send updates about pricing and products.

Is my phone number shared?

Mobile phone information is stored securely and never shared with third parties or affiliates for marketing or promotions.

Automotive customers who provide contact info get text message updates.

Who receives text updates?

Where can I see details?

Visit https://prestigeautodetailing.pro for full pricing and product info.